You may cancel your reservation at any time for any reason up until 24-hours prior to travel for no charge/ 100% refund. Cancellations within 24-hours prior to are non-refundable and will be charged as a one-way fare absent the exceptions described below.
Arriving Flight Delay
If your flight is delayed and arrives after 5:40pm, you may reschedule your Fare for the next morning or receive no charge/ 100% refund. While Dolphin has special access to get you through Customs after they officially close, Customs will not process anybody after 6:30pm.
Rideshare Rewards Program
Rideshare reservations are tentative until Dolphin combines other Rideshare parties with your Fare. As a Rideshare party, you may cancel within 48-hours prior to travel if we are regretfully unable to pair you with other Rideshare parties to provide you with our best Fare. You may also upgrade your Fare to meet the minimum guest requirement. Dolphin will contact you at least 3 days prior to travel if we are unable to provide you with our best Fare and provide you with Fare upgrade options.